Sortcerer

Support for Sortcerer

A rule that won’t match, a license question, a bug to report — we’d like to hear from you. We aim to reply within two business days.

Looking for a quick answer first? See the Help and FAQ or the rule recipes.

General question for Arkley Interactive? Visit our company contact page instead.

When you write to us

Tell us what you expected and what happened instead.
Include your Mac’s macOS version and your Sortcerer version.
Never send us your license key in a public place. In an email to us it’s fine.
You don’t need to send your files. If a rule isn’t matching, describe the file’s name and type and what the rule says, and we’ll take it from there.

Enter or check your license: in Sortcerer, choose Help → License Info…. It shows the version your license covers and when it was last checked.
Move your license to another Mac: in License Info, choose “Deactivate this Mac,” then enter the same key on the other Mac. One license works on up to 3 Macs at once, and a Household license on up to 15.
Can’t find your key: it’s in the receipt email from Polar, our payment provider. If it’s gone, email us from the address you bought with and we’ll send it again.
Replaced or lost a Mac: email us and we’ll free up the activation.

If Sortcerer isn’t right for you, email us within 10 days of your purchase and we’ll refund it. The details are in the license terms.